ISO 20000 Information Technology Service Management
For an organisation to function efficiently and effectively, to manage its risk and deliver to its customers, it has to identify and manage numerous linked activities. The co-ordinated integration and implementation of IT service management processes provides control, greater efficiency and opportunities for continual improvement.
ISO/IEC 20000 (Information Technology Service Management)
ISO/IEC 20000 is the first international standard for Information Technology Service Management and is fully compatible and supportive of the ITIL (IT Infrastructure Library) framework.
ISO/IEC 20000 promotes the adoption of an integrated process approach to effectively and efficiently deliver managed services to meet business and customer requirements.
IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology services with the needs of the enterprise. There is a shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. A thorough approach to ITSM allows enterprise executives and management personnel to determine the status of various processes and identify potential problem areas.
This is where 1Secure can help.
We will provide assistance from an initial GAP analysis to gauge your organisation's current compliance and continue to help you all the way through to the implementation of the standard.
All of our ISO/IEC 20000 information technology management services are individually tailored to meet your needs and delivered by our experienced consultants who are fully ISO/IEC 20000 qualified as Lead Auditors and Implementers.
Implementing ISO 20000 will leave you and your business with
- a greater understanding of the process, systems and resources used to deliver to your customers needs.
- greater control over technology and business processes,
- an opportunity to increase efficiency and reduce risk through the improved understanding of the business processes
- a greater ability to succeed with tenders
A holistic approach to improve your business
ISO 20000 is designed to be compatible with other management system standards such as ISO 9001 (Quality), ISO 14001 (Environment), OHSAS 18001 (Occupational Health & Safety) and ISO 27001 (Information Security). All or any combination of these complementary standards can be integrated seamlessly. They share many principles, so by looking at getting your business accredited in a number of areas can provide you with outstanding value for money.
Our aim is to help and guide you in order to obtain all the benefits of ISO 20000 in the quickest time and at minimal cost and disruption to your organisation.
We ensure your business is compliant with current legislation, certified to industry standards and fit for business!